Top 6 Glassbox Alternatives for 2024
Digital customer experience analytics tools like Glassbox provide detailed insights into user behavior on websites and mobile apps, filling in the gaps left by other tools like Google Analytics.
But… there’s always a “but,” isn’t there?
Despite its strengths, Glassbox’s focus may not fully support a broader range of teams within your organization. The need for deeper technical troubleshooting and root cause identification is critical to delivering the optimal digital customer experience.
In addition, Glassbox’s opaque pricing and sales-led strategy have created space for other competitors.
So, why consider alternatives to Glassbox?
Exploring other tools opens the door to solutions that might match your unique needs. Today, with an objective lens, we compare six alternatives to Glassbox, contrasting their unique offerings, features, and pricing structures.
We will cover:
1. OpenReplay
Image source: openreplay.com
What is OpenReplay?
OpenReplay helps improve your product by monitoring user sessions, allowing you to see first-hand what your users experience when issues arise. It comes with DevTools for identifying these issues’ root causes, provides product analytics for informed, user-centered decision making, and includes co-browsing for real-time support without meeting links or downloads.
Feature comparison: OpenReplay vs. Glassbox
OpenReplay and Glassbox offer product analytics features and flexible deployment options. OpenReplay prioritizes session replays and debugging through advanced DevTools. It is open-source allowing teams to customize and enhance the tool as needed. On the other hand, Glassbox focuses on user interactions and behavior to provide insights into customer experiences.
| Feature |
OpenReplay
|
GlassBox
|
|---|---|---|
| Session replay |
|
️
|
| - iOS recordings |
|
|
| - Android recordings |
coming soon
|
|
| - Tabbed Browsing |
|
|
| - Watch Elements |
|
️
|
| - Canvas / WebGL |
️
|
|
| DevTools |
️
|
️ (limited)
|
| Product analytics |
|
️
|
| - Funnels |
|
|
| - Path analysis |
|
|
| - Clickmaps |
|
|
| - Metrics |
|
|
| Co-browsing |
️
|
️ (limited)
|
| Performance monitoring |
|
|
| Feature flags |
|
|
| Usability testing |
|
|
| Cloud offerings |
|
|
| - Pay-as-you-Go |
|
|
| - Dedicated |
|
|
| Self-hosted offering |
|
|
| Open source |
|
|
How is OpenReplay priced compared to Glassbox?
OpenReplay features clear, upfront pricing, including a 7-day free trial for its cloud version and full feature access across all plans. In contrast, Glassbox requires a sales inquiry to disclose pricing details.
|
OpenReplay
|
GlassBox
|
|||||
|---|---|---|---|---|---|---|
| Deployment type | Cloud | Self-Host | Cloud, Self-Host | |||
| Pricing model | Serverless: volume-based | Dedicated: all-you-can-capture* | Open-Source Edition: free | Enterprise: seat-based | Tailored packages: subscription-based | |
| Pricing info | Listed on website | Listed on website | Free | Sales inquiry | Only via sales inquiry | |
| Free trial | 7-day free trial | 7-day free trial | Free-forever | Sales Contact | Not available | |
*Dedicated cluster with no limits on recordings or retention. In other words, a pricing that scales.
2. Smartlook
Image source: smartlook.com
What is Smartlook?
Smartlook is a qualitative analytics solution that provides session replays, heatmaps, and behavior analytics for websites and mobile apps.
Feature comparison: Smartlook vs. Glassbox
Smartlook and Glassbox both provide comprehensive analytics for analyzing user interactions in mobile and web applications. Smartlook focuses on qualitative analysis through session replay and heatmaps. Glassbox, on the other hand, integrates customer experience insights with journey mapping.
| Feature |
Smartlook
|
GlassBox
|
|---|---|---|
| Session replay |
|
️
|
| - iOS recordings |
|
|
| - Android recordings |
|
|
| - Tabbed Browsing |
|
|
| - Watch Elements |
|
️
|
| - Canvas / WebGL |
️
|
|
| DevTools |
️
|
️ (limited)
|
| Product analytics |
|
️
|
| - Funnels |
|
|
| - Path analysis |
|
|
| - Clickmaps |
|
|
| - Metrics |
|
|
| Co-browsing |
|
️ (limited)
|
| Performance monitoring |
️
|
|
| Feature flags |
|
|
| Usability testing |
|
|
| Cloud offerings |
|
|
| - Pay-as-you-Go |
|
|
| - Dedicated |
|
|
| Self-hosted offering |
|
|
| Open source |
|
|
How is Smartlook priced compared to Glassbox?
Smartlook provides transparent pricing and offers a 30-day trial with unlimited features across all plans, following a volume and feature-based pricing strategy. In contrast, Glassbox necessitates reaching out to their sales team to obtain pricing details.
|
Smartlook
|
GlassBox
|
|
|---|---|---|
| Deployment type | Cloud | Cloud, Self-Host |
| Pricing models | Free, Pro, Enterprise: based on volume and features | Not listed |
| Pricing info | Listed on website | Only via sales inquiry |
| Free trial | 30-day trial with unlimited features on each plan | Not available |
3. FullStory
Image source: fullstory.com
What is FullStory?
FullStory is a tool that captures website and app sessions to help businesses improve user digital experience by identifying issues and tracking user behavior.
Feature comparison: FullStory vs. Glassbox
FullStory and Glassbox both offer session replay and product analytics features for improving user experience on web and mobile platforms. FullStory focuses on identifying and resolving user experience issues, while Glassbox provides a comprehensive understanding of customer journeys by integrating analytics with insights into customer interactions and behaviors.
| Feature |
FullStory
|
GlassBox
|
|---|---|---|
| Session replay |
|
️
|
| - iOS recordings |
|
|
| - Android recordings |
|
|
| - Tabbed Browsing |
|
|
| - Watch Elements |
|
️
|
| - Canvas / WebGL |
️ (limited)
|
|
| DevTools |
️ (limited)
|
️ (limited)
|
| Product analytics |
|
️
|
| - Funnels |
|
|
| - Path analysis |
|
|
| - Clickmaps |
|
|
| - Metrics |
|
|
| Co-browsing |
️ (limited)
|
️ (limited)
|
| Performance monitoring |
|
|
| Feature flags |
|
|
| Usability testing |
|
|
| Cloud offerings |
|
|
| - Pay-as-you-Go |
|
|
| - Dedicated |
|
|
| Self-hosted offering |
|
|
| Open source |
|
|
How is FullStory priced compared to Glassbox?
FullStory offers a 14-day trial with limited features on their Business plan, and requires a sales inquiry for other plans. Pricing is based on volume, features, and support levels. Like FullStory, Glassbox also requires contacting sales for pricing details.
|
FullStory
|
GlassBox
|
|
|---|---|---|
| Deployment type | Cloud | Cloud, Self-Host |
| Pricing model | Enterprise, Advanced, Business: based on volume, features, and support | Not listed |
| Pricing info | Only via sales inquiry | Only via sales inquiry |
| Free trial | 14-day only for Business plan | Not available |
4. PostHog
Image source: posthog.com
What is PostHog?
PostHog is a platform that combines product analytics, session replay, user surveys, A/B testing and feature flags. It offers a comprehensive cloud service and an open source “Hobby” deploy option. Premium features and support are exclusively available on the cloud.
Feature comparison: PostHog vs. Glassbox
PostHog and Glassbox both specialize in enhancing user experiences by providing detailed analytics. PostHog offers additional features such as user surveys, A/B testing, and feature flags. On the other hand, Glassbox focuses on providing in-depth insights into the customer journey, particularly through session replays and journey mapping.
| Feature |
PostHog
|
GlassBox
|
|---|---|---|
| Session replay |
|
️
|
| - iOS recordings |
|
|
| - Android recordings |
|
|
| - Tabbed Browsing |
|
|
| - Watch Elements |
|
️
|
| - Canvas / WebGL |
️
|
|
| DevTools |
️
|
️ (limited)
|
| Product analytics |
|
️
|
| - Funnels |
|
|
| - Path analysis |
|
|
| - Clickmaps |
|
|
| - Metrics |
|
|
| Co-browsing |
|
️ (limited)
|
| Performance monitoring |
|
|
| Feature flags |
|
|
| Usability testing |
|
|
| Cloud offerings |
|
|
| - Pay-as-you-Go |
|
|
| - Dedicated |
|
|
| Self-hosted offering |
(limited, for side projects only)
|
|
| Open source |
|
|
How is PostHog priced compared to Glassbox?
PostHog uses a pricing model based on various dimensions like volume, features, events, and requests. It includes a free plan that offers access to basic product features within usage limits. On the other hand, Glassbox requires a sales inquiry to reveal pricing details.
|
PostHog
|
GlassBox
|
||
|---|---|---|---|
| Deployment type | Cloud | Self-Host | Cloud, Self-Host |
| Pricing model | Free, Ridiculously cheap, Teams, Enterprise: based on volume, features, events, and requests | No-longer supported* | Not listed |
| Pricing info | Listed on website | Discontinued | Only via sales inquiry |
| Free trial | Free forever plan with basic features and usage limits | Not applicable | Not available |
*According to the latest update, PostHog no longer supports paid, open-source deployments, or licenses for self-hosted versions. They suggest migrating to PostHog Cloud instead.
5. Quantum Metric
Image source: g2.com/products/quantum-metric
What is Quantum Metric?
Quantum Metric is a platform that provides digital, product, experience, journey, and web analytics.
Feature comparison: Quantum Metric vs. Glassbox
Quantum Metric and Glassbox aim to enhance user experience on web and mobile platforms through product analytics. Quantum Metric employs ExperienceAI to identify and resolve issues quickly. Glassbox, with its AI assistant GIA, accelerates customer behavior analysis, offering AI-driven insights.
| Feature |
Quantum Metric
|
GlassBox
|
|---|---|---|
| Session replay |
|
️
|
| - iOS recordings |
|
|
| - Android recordings |
|
|
| - Tabbed Browsing |
|
|
| - Watch Elements |
|
️
|
| - Canvas / WebGL |
|
|
| DevTools |
️
|
️ (limited)
|
| Product analytics |
|
️
|
| - Funnels |
|
|
| - Path analysis |
|
|
| - Clickmaps |
|
|
| - Metrics |
|
|
| Co-browsing |
|
️ (limited)
|
| Performance monitoring |
|
|
| Feature flags |
|
|
| Usability testing |
|
|
| Cloud offerings |
|
|
| - Pay-as-you-Go |
|
|
| - Dedicated |
|
|
| Self-hosted offering |
|
|
| Open source |
|
|
How is Quantum Metric priced compared to GlassBox?
Both Quantum Metric and Glassbox require direct contact with their sales teams for pricing details, as neither provides this information upfront on their websites.
|
Quantum Metric
|
GlassBox
|
|
|---|---|---|
| Deployment type | Cloud | Cloud, Self-Host |
| Pricing models | Not listed | Not listed |
| Pricing info | Only via sales inquiry | Only via sales inquiry |
| Free trial | Not available | Not available |
6. LogRocket
Image source: logrocket.com
What is LogRocket?
LogRocket is a tool that provides session replay, product analytics, and issue detection. It offers a cloud option for all users and a self-hosting option exclusively for those on their enterprise plan.
Feature comparison: LogRocket vs. Glassbox
LogRocket focuses on session replays and debugging for technical issues, valuable for developers. Glassbox offers a broader view of user experience with session replays, journey mapping, and AI insights via GIA, suitable for comprehensive customer analysis. LogRocket excels in technical troubleshooting, while Glassbox emphasizes a holistic understanding of customer behavior.
| Feature |
LogRocket
|
GlassBox
|
|---|---|---|
| Session replay |
|
️
|
| - iOS recordings |
|
|
| - Android recordings |
|
|
| - Tabbed Browsing |
️
|
|
| - Watch Elements |
️
|
️
|
| - Canvas / WebGL |
|
|
| Product analytics |
|
|
| - Funnels |
|
|
| - Path analysis |
|
|
| - Click maps |
|
|
| - Metrics |
|
|
| Co-browsing |
|
️ (limited)
|
| Performance monitoring |
|
|
| Feature flags |
|
|
| Usability testing |
|
|
| Cloud offerings |
|
|
| - Pay-as-you-Go |
|
|
| - Dedicated |
|
|
| Self-hosted offering |
(only with Enterprise plan)
|
|
| Open source |
|
|
How is LogRocket priced compared to Glassbox?
LogRocket offers upfront pricing for its plans. Costs vary based on volume, features, and platform, but details for its Enterprise plan require contacting the sales team. Glassbox, on the other hand, doesn’t offer standardized pricing and requires contacting their sales team for a custom quote and personalized consultancy.
|
LogRocket
|
GlassBox
|
||
|---|---|---|---|
| Deployment type | Cloud | Self-Host | Cloud, Self-Host |
| Pricing models | Free, Team, Professional, Enterprise: based on volume, features, support and platform | Enterprise: >1m sessions/mo | Not listed |
| Pricing info | Listed on website | Sales inquiry | Only via sales inquiry |
| Free trial | Free forever plan with limited features | Not available | Not available |
Conclusion
In Summary, each of the Glassbox alternatives we’ve explored brings its own strengths to the table. Here’s what to keep in mind as you decide:
- Some tools give you both deep technical insights and user analytics. This dual focus can help you fully understand issues.
- The flexibility of a dedicated cluster with no limits on recordings or data retention.
- Look for clear pricing so you know exactly what you’re paying for.
- Tools that offer open access to their code might be important if you value security or want to contribute to the tool’s development.
- Finally, think about where your data is hosted. Some tools let you keep it on your servers, giving you full control.
By now, you should have better understood the key factors to consider. Choosing the right alternative based on your team’s priorities and product is essential. By doing so, you can equip your engineering and product teams to quickly and effectively identify what works and what doesn’t for your product. The great news is that you can refer to our Complete Session Replay Guide for more detailed comparisons, practical tips, and criteria to further solidify your learning and make the final decision.
